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Frequently asked questions
Store in a clean, dry, well-ventilated, light-proof, and odor-free environment. Thetemperature should be below 25 °C, and the relative humidity should be below 50%. Use our foil-lined pouches or airtight tins to keep your tea fresh. Aged teas like Pu’er benefit from breathable paper wrappers for long-term aging.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
- Airmail: 1–4 weeks ($7.90–$10.50 USD per 2kg)
- Express Shipping: 1–2 weeks (rates calculated at checkout)
- Surface Mail (10kg+ orders): Free shipping for select countries (4–10 weeks)
Due to the perishable nature of tea, we only accept returns for damaged or incorrect items within 15 days of receipt. Please contact us immediately with your order number and a photo of the issue.
We offer premium gift boxes, tins, and curated sets for tea lovers and collectors. Look for gift options contact us for custom orders.
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