Refund policy

Return & Refund Policy

Last Updated: 13th July 2025

At Tea & Leaf Pte Ltd, we take great pride in the quality of our tea and teaware. If you’re not fully satisfied with your purchase, we’re here to help — fairly and transparently.

Return Eligibility

You have 7 days from the date of delivery to request a return. To qualify:

  • Items must be unused, unopened, and in original packaging.

  • You must provide a receipt or proof of purchase.

  • Returns must be authorized by us before being sent.

  • Send return requests to: support@teanleaf.com

Returns sent without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping fees unless the item was incorrect or damaged upon arrival.

  • For fragile items like teaware, we strongly recommend using a box (not padded envelopes) to prevent breakage.

  • A return shipping label and instructions will be provided for approved returns.

Product-Specific Return Guidelines

Tea Products

Due to the perishable nature of tea, we only accept returns if:

  • The product is unopened and sealed.

  • The item is damaged or incorrect, and reported within 7 days of delivery.

We do not accept returns for opened, used, or tampered tea products.

Teaware

Teaware may be returned if:

  • The return is requested within 7 days of delivery.

  • The item is returned within 15 days, unused, and in its original condition and packaging.

  • A 15% restocking fee applies.

  • An additional 10% repackaging fee applies if the original packaging is missing.

  • Items damaged in return transit may not be eligible for a refund.

Please handle teaware returns with care.

Final Sale & Discounted Items

We do not accept returns, refunds, or exchanges for:

  • Items purchased using a coupon code

  • Items marked as GIFT CARDS, FINAL SALE, LAST CHANCE, or SALE

Exchanges

We do not offer direct exchanges.
If you need a different item, please:

  1. Request a return of the original item.

  2. Place a new order for the replacement item once the return is accepted.

European Union Customers – 14-Day Right of Withdrawal

If your order is shipped to an EU country, you have the right to cancel or return your purchase within 14 days — no questions asked.

Perishable natural of teas are excluded from the 14-day return policy.

Returned items must still meet our standard return conditions:

  • Unused, unopened, original packaging

  • Accompanied by a receipt or proof of purchase

Damaged, Defective, or Wrong Items

Please inspect your items upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days at  support@teanleaf.com so we can resolve the issue promptly with a replacement or refund.

Refunds

Once your return is received and inspected, we’ll notify you of your refund status.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card provider to process and post the refund.

  • Shipping charges are non-refundable, unless the return is due to our error.

If more than 15 business days have passed since your refund approval and you haven’t received your funds, please contact us.

Need Help?

If you have any questions about returns, refunds, or replacements, we’re here to help.

hi@teanleaf.com

Your satisfaction is at the heart of everything we do. Thank you for choosing Tea & Leaf.