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Tea Questions
We specialize in authentic Chinese loose-leaf teas, including raw and ripe Pu Erh with a focus on Gushu (ancient tree) and single-origin harvests from Yunnan and other historic tea regions.
All our teas are sourced from trusted farmers who follow traditional, natural farming practices. Many are organically grown, though not all are third-party certified due to the remote origin of the gardens.
- Raw Pu Erh (Sheng) is naturally aged over time, offering brighter, livelier flavors with evolving character.
- Ripe Pu Eh (Shu) is fermented to accelerate aging, resulting in a rich, earthy, mellow taste.
Store in a clean, dry, well-ventilated, light-proof, and odor-free environment. The temperature should be below 25 °C, and the relative humidity should be below 50%. Use our foil-lined pouches or airtight tins to keep your tea fresh. Aged teas like Pu’er benefit from breathable paper wrappers for long-term aging.
Shipping Questions
We ship from China and Singapore, depending on product availability and your location.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
- Airmail: 1–4 weeks ($7.90–$10.50 USD per 2kg)
- Express Shipping: 1–2 weeks (rates calculated at checkout)
- Surface Mail (10kg+ orders): Free shipping for select countries (4–10 weeks)
In most cases, no. However, some countries may charge import duties. As the buyer, you’re responsible for any applicable customs or VAT unless tax-inclusive shipping is shown at checkout.
Ordering & Returns
Yes! We offer sample sizes for most teas for exploring before committing to a full cake or bag.
Due to the perishable nature of tea, we only accept returns for damaged or incorrect items within 15 days of receipt. Please contact us immediately with your order number and a photo of the issue.
Yes, unused teaware can be returned within 7 days of receipt, subject to a 10% restocking fee. Items must be returned in original condition and packaging.
Other Questions
Yes! Visit our Wholesale Page to learn more about our direct-sourcing model and premium supply for tea businesses, retailers, and curators.
We offer premium gift boxes, tins, and curated sets for tea lovers and collectors. Looking for gift options contact us for custom orders.
We’re happy to help with custom or event-specific packaging. For corporate gifts, weddings, or tea ceremonies, please contact us for tailored solutions.
Still need assistance?
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