Shipping policy

Shipping Policy

Last Updated: 30th Ocy 2025

At Tea & Leaf Pte Ltd, we’re committed to delivering your tea fresh, fast, and with care—no matter where in the world you are. Our shipping process is designed to be smooth, reliable, and transparent, so you can enjoy your tea with complete peace of mind.

Worldwide Shipping Coverage

Shipping Origin & Rates
All of our shipments originate from China. We offer a flat shipping rate of USD $9.99 on all orders up to 10 kilograms. For orders exceeding this weight, please contact us at hi@teanleaf.com with the subject line “Wholesale” for a custom quote.

To ensure accurate delivery and smooth customs clearance, please create a user account and input your complete shipping address during checkout. For best service, please also include your telephone number, as many countries require this for shipping verification.


(We respect your privacy—your contact information is shared only with our shipping partners and never distributed to any third party.)

Processing Time

Orders are processed and shipped Monday through Friday, excluding weekends and national holidays.
We typically fulfill and dispatch all orders within 24–48 hours of receiving payment.

Estimated Delivery Time

Our standard delivery window is typically 10–15 business days after dispatch. However, please note:

  • International delivery times may vary based on your country, customs clearance, and local postal service.
  • Some shipments may take up to 15–25 business days in rare cases due to unforeseen delays.

Note: Delivery times may vary based on customs processing, local courier conditions, or unforeseen delays. We’ll always do our best to ensure timely delivery.

Order Tracking

All shipments are fully trackable. Once your order is shipped, you will receive a shipping confirmation email with your tracking number.

You may also track your parcel via your Tea & Leaf account.

Please allow 2–4 business days for tracking information to become active after shipment.

Customs & Import Duties

In most cases, you won’t be charged additional taxes upon delivery. However, import duties or customs fees may occasionally apply depending on your country’s regulations. These are the responsibility of the customer.

Incorrect Addresses

Please ensure your shipping address is entered accurately during checkout.

We are not responsible for delivery delays or additional charges resulting from:

  • Incorrect or incomplete addresses
  • Carrier redirection fees
  • Reshipping costs

Note: We do not ship to P.O. Boxes.

Late Delivery Disclaimer

We provide estimated delivery windows based on our experience and carrier performance. While we aim to meet or exceed those timelines, international shipments may face delays beyond our control due to:

  • Customs clearance
  • Weather disruptions
  • Local courier delays

Tea & Leaf is not liable for late deliveries, but we are always here to assist you. If your order is delayed, please contact us—we’ll help track and resolve the issue.

Wholesale & Special Orders

For bulk or wholesale shipping quotes, or if you have special delivery needs, please email us at: hi@teanleaf.com

Need Help?

If you have any questions or concerns regarding your order or shipment, feel free to reach out: hi@teanleaf.com

Please include your name and order number so we can assist you promptly.

Thank you for choosing Tea & Leaf. We’re here to ensure every order arrives fresh, secure, and ready to enjoy.